FAQ Book your ticket now

Pickup and Dropoff

How does shuttle service work?

You specify where you want to be picked up and based on your address shuttle bus will pick you up roughly two hours before your speedboat’s departure. Please be ready to leave at the moment notice. You can wait in your hotel room or the lobby. The driver asks typically for you at the reception using your name from the reservation form.

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Can I be picked up and dropped off at two different addresses?

Sure, that's not a problem at all.

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How pickup at pickup points works?

You should get to the pickup point which is closest to your place and be there roughly two hours before (depends on a pickup point) your boat’s departure as well as the chosen harbor. If you want to be picked up, you should specify the pickup point address in the pickup address. And put there your phone number, in case of an emergency.

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Do you do pickup at the airport?

EkaJaya and Bluewater are doing Airport pickup, so choose them if you want to go straight from denpasar international airport DPS. Be sure to put your phone number and also the flight information to the pickup field. You should have enough time after your plane lands. Let's say you will land at 8:00 AM, your pickup at the airport would be at 10:00AM and your boat's departure at 12:00AM. So you should add 4 hours to your flight arrival time to DPS when looking for a boat. That would be your boat's departure time. Please note that we don't have any responsibility for any possible delay of the provided transport and also for any missed flights. This is a responsibility of the company you chose in a booking process.

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How long does it usually take to get to Gili Trawangan/Gili Meno/Gili Air from Bali?

It depends on from which port you are going. If you are going from Padang Bai, it's short, only 1 hour and 30 minutes. If you choose a port in the south of Bali (Sanur, Benoa, Serangan), it usually takes 3 hours. Some ships also stop by in Padang Bai for more passengers. Shortest is the ride from Amed (Noth of Bali) it is just an hour. 


When should we get ready?

If you are going to the port by your transportation, please have in mind traffic in Bali is very slow and sometimes there might be a traffic jam, because of the ceremony. So always have reasonable time reserve. If you want to use pickup by shuttle bus, they usually pick you up at least 2 hours before boat departures. 

#time #Itinerary #schedule


Is it possible to change name or dates of the reservation?

Changing names is fine even last minute before the trip. Changing dates, however, can be more complicated especially during the high season. Most of our partnering companies are very flexible and do not mind changing the date of the travel even two or one-day prior departure. It is always better to make the change as soon as possible to avoid complications. If your departure is in less than seven days, we cannot guarantee free date change. But from our experience, there is always a way to make it free. Contact our customer support. 



How does it work when I want a refund?

There is no problem to refund. We have a cancelation policy that applies to all the reservations. If you decide to cancel two weeks before departure, it is a 100% refund. After two weeks you will get 50% back, and two days before departure, there is no refund. Please note that we charge a handling and transaction fee that applies to all refunds. It is always good to consider rescheduling of your trip before you decide to cancel. If you are not satisfied with the level of services, please contact us. We can review your case individually and consider refunding your ticket fully (or at least a part). For example, if you miss the boat due to some error of the transportation company. We always try to resolve any issues to the satisfaction of our customers. The handling fee is charged in the case of cancelation due to officially announced bad conditions of weather under which fast boat companies are not allowed to provide services. 

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Can I pay by cash instead of credit card/PayPal?

Unfortunately, no. We only accept Credit card or PayPal payment.

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Can I get a discount?

You can have a discount if you book a return ticket for 4 or more travelers, just ping us on Facebook or WA, and we will give you 10% discount promo code.

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Traveling with Baby

Do we need an extra ticket for our baby?

It depends how old is your baby, two years and younger are free of charge. However, traveling with a baby is not recommended. The sea can get quite choppy, and it might get uncomfortable for a baby. In case you want to travel to Gili, pick the largest boat possible – from EkaJaya or Patagonia Express.  And also it's convenient to go from Padang Bai, rather than a port on the south of Bali because boat ride is shorter. An alternative is to fly to Lombok and then a super short boat ride to Gilis.


Island hopping

Is it possible to travel between Gili Trawangan/Gilli Meno/Gili Air with one ticket?

If you want to travel around all the Gili Islands, the best way is to buy single trips at the local harbors. There is a ticket office for a small public boat between the islands. Then just hop on the first boat available. It takes a couple of minutes and doesn’t cost much. We don’t organize tickets for those transfers.



What is the luggage allowance when booking with you?

Anything up to 30 kilos is allowed per person. Big suitcases or surfboards included. The boats have luggage compartments, so you luggage stay safe and secure during the boat ride. 


Do you have exclusive class?

That would be BlueWater express. They are expensive but very exclusive. Their service is better than others. And also the price is higher