FAQ Book your ticket now

Pickup and Dropoff

How does shuttle service work?

You specify where you want to be picked up and based on your address shuttle bus will pick you up roughly two hours before your speedboat’s departure. Please be ready to leave at the moment notice. You can wait in your hotel room or the lobby. The driver asks typically for you at the reception using your name from the reservation form.

#pickup #dropoff #shuttle

How pickup at pickup points works?

You should get to the pickup point which is closest to your place and be there roughly one and half hour before (depends on a pickup point) your boat’s departure. If you want to be picked up, you should specify the pickup point address in the pickup address. And put there your phone number, in case of emergency.

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Do you do pickup at the airport?

EkaJaya and Bluewater are doing Airport pickup, so choose them if you want to go straight from denpasar international airport DPS. Be sure to put your phone number and also the flight information to the pickup field. You should have enough time after your plane lands. Let's say you will land at 8:00 AM, your pickup at the airport would be at 10:00AM and your boat's departure at 12:00AM. So you should add 4 hours to your flight arrival time to DPS when looking for a boat. That would be your boat's departure time. Please note that we don't have any responsibility for any possible delay of the provided transport and also for any missed flights. This is a responsibility of the company you chose in a booking process.

#pickup #dropoff #airport


How long does it usually take to get to Gili Trawangan/Gili Meno/Gili Air from Bali?

It depends on from which port you are going. If you are going from Padang Bai, it's short, only 1 hour and 30 minutes. If you choose a port on the south of the Bali (Sanur, Benoa, Serangan), it usually takes 3 hours. Some ships also stop by in Padang Bai for more passengers.


When should we get ready?

If you are going to the port by your transportation, please have in mind traffic in Bali is very slow and sometimes there might be a traffic jam, because of the ceremony. So always have reasonable time reserve. If you want to use pickup by shuttle bus, they usually pick you up between 1 and 2 hours before boat departures. 

#time #Itinerary #schedule


Is it possible to change name or dates of the reservation?

Changing names is fine even last minute before the trip. Changing dates, however, is little more complicated. During high season we need at least seven days before the trip to change your dates free of charge. If your departure is in less than seven days, there might be a charge, but this depends on a company. From us it's free.



How does it work when I want a refund?

If you change your mind, you can get your money back free of charge two weeks before departure - 100%. After two weeks you will get 50% back, and two days before departure there is no money back. This also applies when you change your mind. If you are not satisfied with the level of services, you can contact us, and we will consider refunding your ticket (at least a part). For example, if you miss the boat due some error of the transportation company. We always try to resolve any issues to the satisfaction of our customers. Please note, if you decide to cancel your ticket there is 6 EUR handling fee. The handling fee is applied also in case of cancelation due to officially announced bad conditions of weather under which fast boat companies are not allowed to provide services. 

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Can I pay by cash instead of credit card/PayPal?

Unfortunately, no, we only accept Credit card or PayPal payment.

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Can I get a discount?

You can have a discount if you book a return ticket for 4 or more travelers, just ping us on Facebook, and we will give you 10% discount promo code.

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Traveling with Baby

Do we need an extra ticket for our baby?

It depends how old is your baby, two years and younger are free of charge. However, traveling with a baby is not recommended. The sea can get quite choppy, and it might get uncomfortable for a baby. In case you want to travel to Gili, pick the largest boat possible – from EkaJaya or Patagonia Express.  And also it's convenient to go from Padang Bai, rather than a port on the south of Bali because boat ride is shorter. An alternative is to fly to Lombok and then a super short boat ride to Gilis.


Island hopping

Do your boats go straight to Gili Trawangan/Gilli Meno/Gili Air or do we have to get another boat from another Gilli island?

If you want to go to another island from one of the Gili Islands, the best it to go to the local harbor on the island, talk to the ticket office there and hop in the first boat. It takes couple minutes and doesn’t cost much. We don’t organize tickets for those transfers.



What is the luggage allowance when booking with you?

Anything up to 30 kilos is allowed per person. Big suitcases or surfboards included. The boats have luggage compartments, so you luggage stay safe and secure during the boat ride. 


Do you have exclusive class?

That would be BlueWater express. They are expensive but very exclusive. Their service is better than others. And also the price is higher